Here at Natural Herba Kings we are dedicated to excellent customer service throughout the purchasing process and beyond. The customer is the most important part of Natural Herba Kings and we aim to make the experience as fulfilling and easy as possible.
Whether you are buying we will do our utmost to provide a service which matches the high quality of our products with as little delay as possible in getting your purchases to their destination.
The Customer Service Team at Natural Herba Kings can be contacted during office hours from 09:00am – 5:00pm Monday – Friday and 09:00am – 2:00pm Saturday.
+44 7761444576 36 Market Place Heckmondwike WF16 0JG West Yorkshire
Placing an order
When you have decided to purchase products you can simply add the item to the cart and this will take you through to a list of your products in the cart. Here you can amend the amount of units and clear the cart. Then you proceed to checkout, where you can log in to your account if you have already registered, register or check out as a guest.
When you have placed your order, and providing your payment goes through you will receive an email from us confirming we have received the order. You will then receive a second email from us when the order has been dispatched. If an error input is made during the checkout process please contact us by phone or email and we will guide you through and amend any issues such as items purchased, number of units, wrong delivery address, etc.
We accept all major credit and debit cards: Visa, Visa Debit, Visa Electron, Master Card, Maestro, American express and Paypal. (When purchasing from abroad, the checkout system will automatically convert your local currency to GBP.).
Credit Card Security
When your order is placed at our website, credit card numbers are encrypted. We have no access to your card numbers, and we do not hold your card details. This means you will need to have you card handy when you are shopping.
Shipping and handling
When you have made your purchase the Natural Herba Kings team will endeavour to dispatch your goods as quickly as possible. In most cases we aim to dispatch your order on the day we receive it or the next working day. This does not include Saturday, Sunday or Bank Holidays.
We also give the option for UK local customers to collect purchased website orders from our office 36 Market Place Heckmondwike WF16 0JG, WestYorkshire.
The service providers we use are Royal Mail DPD courier, it is within our discretion to select the best service for your parcel.
We aim to dispatch your order to you within 1-2 business days. (We do not open on Sunday, Bank Holidays or between Christmas & New Year). In a small number of cases there might be a delay in delivering your item(s) if we are waiting for a bulk order to arrive at the warehouse. After 2 days your item will be put on back order, then you will be notified by email.
If your item is temporarily out of stock we will place your purchase on Back Order. This may mean that part of your order has been posted and the out of stock item will be sent later. You will be emailed details of a time frame in which the Back Ordered items will be dispatched. If you receive a notification that an item has been Back Ordered then you will always have the option to cancel the Back ordered items if you wish. You will not be charged extra postage for the dispatch of Back Ordered items.
We work hard to guarantee all customers are completely satisfied with their purchase.
If you are not satisfied with your order, please contact us and we’ll do our best to rectify the problem to the best of our ability. Please see our Satisfaction Guaranteed page for more details.
We offer a Postage Guarantee on all sales. If an item is lost in the post ( 15 working days for the UK, and 20 working days for international orders) we will send a replacement immediately. We politely ask that the customer waits for this time to pass as in most cases the parcel will arrive late.
Returns Policy – Returns & Refunds
If you wish to cancel your purchase under the Distance Selling Regulations, customers legally have a period of seven working days from the date of delivery within which they can cancel the sale. This means you can return your purchased goods to us within 7 days of the date of delivery and cancel the sale and receive a refund. Please return the unopened products, with a note of your order no and reason for cancellation. When we receive the returned goods we will refund you the customer the sale price of the purchase.
All original postage and packing charges, are paid for by the customer, and the return postage is also the responsibility of the customer. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective, in which case the cost of returning goods are the responsibility of Natural Herba Kings. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance
In order to return the item, package it up & enclose details of the purchase:
- 1. Your Order no
- 2. List of goods to return
- 3. Reason for Return
- 4. Your Name
- 5. Your Address
- 6. Your Contact Details
For our postal address please visit the Contact Us page.
We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.
If you find any of our food products in a state not for human consumption, please contact our Customer Team; phone +441924522671; +447761444576 or firstname.lastname@example.org
Please do not send any food products back which have not been requested.
Lost or Damaged Parcel
If you have any lost or missing products from your order then please contact our Customer Team; phone +447761444576, alternatively email@example.com
Lost parcels must be reported within 10 days of the despatch date we will not be liable for any loss should you fail to do this.
If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the despatch date) to the returns address below. We will not be liable for any damage if you fail to do this.
Natural Herba Kings, 36 Market Place Heckmondwike WF16 0JG.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.
We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.